Second Line Maintenance
Our Second Line Maintenance technicians have a proven track record in delivering effective maintenance and repair solutions across wide range of devices, including Hyosung, Wincor Nixdorf, Diebold and NCR.
Whether we’re repairing or replacing parts, loading new software or troubleshooting a more complex issue, our technicians place great emphasis on completing the job in hand to the highest standards.
Our primary focus is to reduce the number of hardware faults on an ongoing basis. The end result is improved network performance and increased customer satisfaction. Quite simply, fewer calls = less complaints + greater device availability.
We understand that doing a high quality job the first time and spending the time to accurately diagnose and fix faults optimises device performance, and increases the mean time between failures. This approach is a more cost effective solution for you than repeat call outs for multiple breakdowns, with the end result being improved ATM performance and increase in customer satisfaction.