Monitoring and Incident Management
We offer real-time monitoring and incident management services because we understand that the less down time your systems have, the happier your customers are – and the more money you save.
Our Monitoring and Incident Management Centre offers you the benefit from real-time 24/7 remote monitoring, ensuring an up-to-the-minute overview of the status of your monitored devices.
Real-time monitoring means that should an event occur, it’s detected by our system immediately and escalated by our Incident Management Representatives.
Our full service capabilities mean that system fault notifications are sent directly to our internal maintenance teams, and are dispatched for fast resolution.